Contact us
Questions about an order, a product or a trade account? We’re here 7 days a week.
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What are Vape Pods?
Vape pods are compact, user-friendly vaping devices that use pre-filled or refillable cartridges called pods. They are designed for convenience, making them an ideal choice for beginners and experienced vapers who prefer portability and ease of use.
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2. What types of Vape Pods are available?
There are two main types of vape pods:
Closed Pod Systems: These come with pre-filled e-liquid pods and are disposable once the liquid runs out. Popular among beginners.
Open Pod Systems: These allow users to refill e-liquid manually, offering more control over flavor and nicotine strength.
3. What is the difference between Pod Systems and Disposable Vapes?
While disposable vapes are single-use and discarded once the battery or liquid finishes, pod systems feature reusable batteries and interchangeable pods, making them more cost-effective and eco-friendly.
4. How long does a vape pod last?
The lifespan of a vape pod depends on the brand, e-liquid capacity, and usage habits. On average, a pre-filled pod lasts 1–3 days, while refillable pods can be refilled several times before the coil wears out.
5. Can I refill my vape pod?
If you have an open pod system, yes, you can refill it multiple times. However, closed pod systems are designed for one-time use and should not be refilled to avoid leaks or burnt taste.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
Quick answers
Where is my order?
Orders placed before 12pm are dispatched the same day, 7 days a week. You can track your order from My account, or email us with your order number.
How do returns work?
See our returns & exchanges policy for what can be returned and how.
Do you offer trade prices?
Yes. UK retailers can apply on our wholesale page.